At eDesignerShop we often get customers who call us letting us know they have been scammed by a site that popped up just long enough to take their money. The first question that our customer service reps usually ask is:
“Did you try to call them?”
One of the biggest warning signs that the Prada purse or the Fendi wallet you are about to buy is not authentic is if the “Contact Us” page of the particular website is missing any of the following crucial information:
1) Toll Free Phone Number. You should never have to pay a company to contact them, especially when you are about to spend hundreds of dollars with them. It’s the most basic of customer service to have a toll free number for customers to reach them. In case you were wondering, eDesignerShop’s toll free number is 888-498-1688.
2) Address for where they are located. Are they in the United States? Are they in Canada? Red flags should go up if they are located in China, where most of the knock off items are coming from. You should know where the company you are dealing with is based and ships from. How long before you get your items? In the case of eDesignerShop, we are both based and ship from the Silicon Valley in California. This means even when using Free Economy Shipping, your item will arrive to anywhere in the United States within 5-7 business days. Of course if you are in a hurry, express shipping is available.
3) Being a website, at the very least, anyone selling Balenciaga, Prada, or Fendi should at least have an email address. It would be almost impossible for a website to not have an email address to reach them by. However, you may want to try to email something to see if you get a response. A lot of the scammers never reply to their emails. In the case of eDesignerShop, you can email about a Tod’s handbag you are interested in, or check the inventory of that Leather Balenciaga City you want; we will get back to you within 24 business hours.
Basically any legitimate website should make it as easy as possible for you to contact them. Once you contact them, they should get back to you in a timely manner if they expect you to do business with them. So, before you buy that Prada Leather Handbag from a website you’re not familiar with, DOUBLE CHECK that you can contact them and they will get back to you. Making that phone call or waiting a day for the response email could save you hundreds if not thousands of dollars.
You can contact eDesignerShop from any of the ways found on our Contact Us Page: http://www.edesignershop.net/store/pg/1-Contact-Us.aspx
